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Client Testimonials

Why use Us?  Why choose to do business with our agency?  What makes the FHI Agency so different from the rest?
Below are testimonials from some of our clients, carriers and our peers in the industry.  Please read these and ask yourself:
Could I say these things about my current agent?
If asked, would I recommend my agent to another?



Lisa & Phillipe Boet  

Lisa Boet Proprietor Chez Boet, Founder and President Naples Originals Naples, Fl.


“Thomas Norush has been a trusted advisor for our business' insurance needs for many years. He specializes in our industry and thus has been able to customize insurance plans that give us great coverage and terrific value at the same time. Thomas is a pleasure to work with and maintains close relationships with our industry colleagues. He enthusiastically shares with us business strategies and inspiration for new ideas. I would highly recommend him to handle your commercial insurance.”









  Cafe L'Europe


Betsie Coolidge  
Betsie Coolidge Proprietor Café L’Europe St Armand’s Circle Sarasota, FL.  

“I would recommend Thom Norush as an Insurance Agent. Having used Thom for at least five years, I have come to know him and his services well. He is a real team player for his clients - not for the insurance companies. He will get the best possible quotes with the lowest costs while still delivering the very best possible coverage. A real value. I believe our costs regarding insurance went down almost 50% when we switched to Thom. That's a lot of money!!
I have worked with Thom regarding claims and he is right there to "hold your hand" and walk you through the process. And once again he is on your side. He will go out of his way to get the necessary paperwork to you. He has also helped me on many occasions on some insurance issues that were not even part of his business. He is knowledgeable, honest, hardworking and a pleasure to work with. I highly recommend Thom for all your insurance needs.”


Mike & Andrea Seager  

“Thom is a pleasure to work with. He has helped me out

with lots of insurance snafus over the years. He is personable and fun to talk to, knows his stuff and gets the job done. Florida's insurance market has become a nightmare, and it is great to work with a true professional.”


 Andrea Seager Owner/GM of America’s Best Value Inn of Bradenton , Owner of Sarasota Cottage Vacation Rentals



IM Tapas  
Isabel Polo and Mary Shipman, Founders, Owners and Chefs at I.M. Tapas , Naples, Fl.  

Thomas has worked with us since opening day. Initially, our primary criteria was fair pricing and rates. Thom brought a set of intangibles which illuminated his true value. His service is impeccable, as is his knowledge of the business (his and ours). We love working with Thom , and socializing with him. He has always been available and prompt. Thomas is a great addition and friend to our business.





Thomas Norush and I have worked together for many years in the restaurant, catering, and most recently lodging industries. Thom has
Bill Herlihy Founder and Proprietor Bridge Street Bistro, Island Time Bar and Grill, and the Island Time Inn, Bradenton Beach, Fl.  
gone out of his way to make sure that my businesses have been properly covered. I have found myself on multiple occasions in need of immediate insurance assistance, often times these moments fell on a weekend or after hours when most agents would be unavailable to reach, Thom has consistently made himself available without hesitation. I will never forget when our restoration catering company responded to hurricane's Ike and Gustav in Beaumont Texas, I called Thom late on Friday, after we were contracted to mobilize, and he worked all Friday night and Saturday to make sure we were covered. It is that type of service that sets Thom apart. Thom is dedicated to his clients and it shows through his impeccable service. Thom is professional, courteous, and extremely knowledgeable in the insurance and hospitality industry, he has my highest recommendation.


Fast n Fresh

I want to take the opportunity to recommend Thomas Norush and Florida Hospitality Insurance Agency to anyone in the hospitality industry.
I have worked extensively with Thom, both in my capacity as owner of a multi-unit QSR concept as well as Board member of the Sarasota-Manatee Originals, a 55 member Sarasota-area restaurant organization. Additionally, I am a CPA and owner of a national management consulting practice in the gaming and hospitality industry.
I have worked with a dozen insurance agents for my various businesses, past and present, over the last 20 years and I can say, without reservation, Thom is the most knowledgeable and accessible agent I have ever dealt with. Thom takes the time to understand your business and recommend only the insurance that you need. He can communicate very complicated “insurance speak” in lay-terms that are understandable.
Whenever I have a question, Thom makes himself available. He is never difficult to get hold of. In fact, about a year ago when there was severe weather in Sarasota on a Sunday night, he sent me a text (from Orlando where the weather was fine) just to check on me. Fortunately I had no damage, but it’s comforting to feel that if there had been an issue, I have no doubt he would have dropped everything to take care of me.
Thom understands the challenges and insurance needs of the hospitality industry. I would be happy to discuss my experience with FHI with anyone in the hospitality industry considering Thom and FHI for their insurance needs.
Michael Harb CPA, CPIM
Owner, Fast N Fresh
Board Member, Sarasota Manatee Originals
Owner, Synthasys


Professional, courteous, leader, competitive. This organization is a true insurance agency that specializes in the hospitality industry. Hotels, Bars, Restaurants, etc. Look up Thomas for your coverage.

Todd Markel  Markel Premium Finance

Over 15 years Experience
With over 15 years in the Insurance industry serving clients on a person to person basis, we are in a good position to provide you with the service you require and the understanding of your business that you need.




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